SMS Terms & Opt-In Disclosure

Last updated: May 15, 2026 · A2P 10DLC compliance revision

This page summarizes how Solar Services Company LLC obtains express written consent before sending text messages, what messages we send, how often, and how recipients can stop or get help. It is the canonical reference for our A2P 10DLC campaign opt-in flow.

Reviewer note (May 15, 2026): This document and the live opt-in form at /contacto have been updated to address A2P 10DLC reviewer feedback. Specifically: (1) consent for transactional and promotional SMS is now collected through two separate checkboxes; (2) both checkboxes are optional and the submit button is no longer disabled when they are unchecked; (3) the transactional checkbox no longer includes promotional language ("proposal" wording moved to the promotional checkbox); (4) checkboxes are unchecked by default and user-selectable; (5) checkbox language follows the Twilio-recommended template. See Section 2 below for a visual reproduction of both checkboxes.

Brand: Solar Services Company LLC · Program: Solar consultation, appointment messaging, and promotional offers · Country: United States · Use case: Mixed — both informational/transactional and promotional/marketing SMS. Each category is collected through a separate, independently optional opt-in checkbox.

1. Where users opt in

We collect express written SMS consent through the following public, end-to-end visible channels:

Website quiz / lead form — embedded on our home page and dedicated contact page, plus state and topic landing pages. The form is the same component everywhere; the canonical demo URL for reviewers is:
- https://solarservicescompany.com/contacto
- https://solarservicescompany.com/ (form anchor #cotizar)
- https://solarservicescompany.com/paneles-solares
Facebook / Instagram lead forms — when users submit a Meta Lead Ad, the form includes the same SMS consent language and links to this page, plus our Privacy Policy and Terms of Service.

2. What the opt-in screen shows

The form is a 6-step quiz: ZIP, homeownership, monthly bill, roof age, credit band, and finally a contact step where the user enters first name + phone. At the contact step the user sees two separate, unchecked-by-default consent checkboxes. Both checkboxes are optional — the submit button is always enabled, and users can complete the form without checking either one. The form will still create a lead in our CRM; we will simply not send SMS messages of a category that the user did not opt in to. Both labels link to our Privacy Policy and Terms.

↑ Visual reproduction of the consent UI users see on every form. Both checkboxes are optional and unchecked by default. The submit button is always enabled as long as the required contact fields (name + phone) are valid; SMS consent is never required to submit the form. The same UI also exists in Spanish on Spanish pages — labels translate but the structure and "optional" behavior are identical.

Spanish translation (es) shown on Spanish-language pages

3. What we send (sample messages)

Transactional — appointment confirmation

"Hi {firstName}, this is Solar Services Company. Thanks for requesting your free solar estimate. A specialist will call you at {phone} within 24 business hours. Reply STOP to opt out, HELP for help. Msg&data rates may apply."

Transactional — reminder

"Reminder: your solar consultation with Solar Services Company is tomorrow at {time}. Reply RESCHEDULE if you need to change it, STOP to opt out."

Marketing — incentive update

"{firstName}, the 30% federal solar tax credit is still available for 2026 installs. Want us to estimate your savings? Reply YES or call (628) 600-3264. Reply STOP to opt out, HELP for help."

4. Message frequency

Recurring messaging. Frequency varies depending on user activity:

Informational/transactional: 1 to 8 messages per request, depending on whether the recipient books a consultation and how the conversation progresses (confirmations, reminders, replies).
Promotional/marketing: approximately 4 messages per month maximum.

5. Cost

Message and data rates may apply per the recipient's mobile carrier plan. We do not charge a fee for participating in our SMS program.

6. Required keywords

Keyword	What it does	Auto-reply
`HELP`	Returns help and contact info.	"Solar Services Company SMS Help. For assistance, call (628) 600-3264 or email business@solarservicescompany.com. Msg&data rates may apply. Reply STOP to opt out."
`STOP`	Unsubscribes the recipient from all SMS messages.	"You have been unsubscribed from Solar Services Company SMS messages. No further messages will be sent. Reply START to resubscribe."
`START`	Re-subscribes a previously opted-out recipient.	"Welcome back to Solar Services Company SMS. ~4 msg/mo. Reply HELP for help, STOP to opt out. Msg&data rates may apply."

7. Privacy & data sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that support our services (for example, our SMS service provider Twilio, our CRM provider HighLevel, or licensed solar consultation specialists) is permitted strictly to deliver the services the recipient requested. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Full details: Privacy Policy · Terms of Service.

8. Contact

Solar Services Company LLC
Email: business@solarservicescompany.com
Phone: (628) 600-3264
Website: solarservicescompany.com

See the live opt-in form →